{"id":295,"date":"2016-10-07T17:53:36","date_gmt":"2016-10-07T14:53:36","guid":{"rendered":"https:\/\/web-mng.iptp.com\/?page_id=295"},"modified":"2026-01-15T06:17:03","modified_gmt":"2026-01-15T03:17:03","slug":"service-request","status":"publish","type":"page","link":"https:\/\/www.iptp.us\/zh_HK\/help\/service-request\/","title":{"rendered":"\u6280\u8853\u652f\u63f4"},"content":{"rendered":"

您可以通過網頁上在 線客服系統<\/a>，或電郵至 cs<\/span>iptp.net<\/span><\/a> 以取得即時幫助。請求一般按以下三個優先級別劃分：<\/p>

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\"besteffort\"<\/div>\n
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標準\n
3級<\/div>\n<\/h4>\n
通常適用於解決一般查詢、服務使用權或訪問權限相關查詢以及非緊急的技術支持要求。 <\/div>\n<\/div>\n<\/div>\n
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\"mediumpriority\"<\/div>\n
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優先處理\n
2級<\/div>\n<\/h4>\n
我們將立即投入關注。通常適用於服務優化相關請求。 <\/div>\n<\/div>\n<\/div>\n
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\"toppriority\"<\/div>\n
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最優先處理\n
1級<\/div>\n<\/h4>\n
我們會立即採取行動，恢復因技術原因而被中斷之服務! 您同時可致電各地服務熱線（見下圖），以加快服務速度。<\/div>\n<\/div>\n<\/div>\n<\/div>
各地服務熱線:<\/h5>
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\r\n \"Map\r\n