– Manage requests from internal and external clients and resolve them on the company system
\n– Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed
\n– Handle request cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
\n– Conduct root-cause analysis for technical issues in coordination with other technical teams
\n– Maintain accurate customer documents and prepare reports for all issues and resolutions
\n– Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes
\n– Assist to draft technical documents, manuals, resolution steps, training materials, and technical support FAQs
\n– Ad-hoc or internal project assignments<\/p>
– Bachelor’s degree in IT field
\n– At least 1-year experience in customer services\/ technical support\/ troubleshooting in the telecom industry
\n– Knowledge of Linux and Windows
\n– Good command of written & verbal English (Business level), other languages are advantageous
\n– Good communication skills: communicate clearly to both technical and non-technical people
\n– CCNA certificate holder and\/or networking experience is advantageous
\n– Eager to learn, problem-solving abilities, attention to details
\n– Ability to work independently\/ cooperate with the team<\/p>
You can send your resume to the e-mail address: hr<\/span>iptp.vn<\/span>. All candidates will be considered and the appropriate feedback will be provided. Successful applicants will be contacted shortly thereafter to arrange an interview.<\/p>